Friday, June 10, 2016

How may I help you?

The 2016 Seattle International Film Festival is winding down. Among several good films Tom and I caught this year was Norman Lear: Just Another Version of You. This new documentary had a big take-away for me beyond its entertaining look at Lear's genius as a pop culture provocateur. The a-ha moment came as Lear described why, in 1981, he pivoted from his focus on producing hit TV shows to founding a political advocacy organization, People for the American Way. As he tells filmmakers Heidi Ewing and Rachel Grady, it was simply time to exercise some different muscles.

I can relate. As I near the midpoint of my 50s, I'm close to the age Lear was when he felt that pull. After three-plus decades of work in communications, I find myself wanting to stretch different muscles, all while I keep my writing and editing mojo working, too.

My customer service muscle is the main one I'm working like never before. When I decided to leave my magazine editing job, I timed the departure for late winter for one big reason: I wanted to work at the ballpark this season. I left my job on Feb. 26 and successfully interviewed with the team on Feb. 29 (leap year, baby!), and now I'm a seating host in one of the most beautiful yards in Major League Baseball.

But wait, it gets better: I work the sections right behind home plate and my home team's dugout. A fan said to me last night, "You must have a lot of seniority to get to work where you do." No, I told her; I'm actually a rookie this year, and I'm just lucky.

Yes, I do get to actually watch much of each game. Mainly, though, our job as seating hosts is to be sure that all our guests have a great experience. We lost last night, as we've done quite a bit at home (despite having one of the best road records in baseball). People were naturally disappointed, but as I said farewell to folks on their way up the aisle, most had smiles on their faces. Our star had just struck out with two men on base, true, but he'd clobbered two homers earlier in the game. We win some, we lose some, and there's never a truly awful day at the ballpark.

I got to tie a baby's shoe. I got to talk with a proud dad whose son is playing college ball. And while it's true that I'm making way, way less money than I did as an editor in chief, I'm having a blast. I like customer service so much, in fact, that I've taken a second part-time job at a bookstore that also sells travel gear. Nearly everyone who comes in is excited about a trip they have planned, so it's a fun, energetic place to be.

Of course, these jobs are also giving me a renewed appreciation for how hard people are working at or near the minimum wage, and how many people work multiple jobs to make ends meet. That's another post, perhaps for around Labor Day, but I'll put in a plug here for the book a college classmate of mine wrote about her detour from journalism into the floral department at Kroger. Best $6 you'll spend this year. 

I've also been stretching my inner artist muscle. I'll write about that next post, or the one after that. Meanwhile, thanks for reading, and keep seeing the bright side.